Frequently Asked Questions and Troubleshooting

We hope that once you receive your GWorld card it continues to work without any issues. If you experience any problems, check out the answers to these questions. If you do not locate the answer to your issue email [email protected] or stop by our office in-person.

For troubleshooting technical issues related to your GWorld Mobile Card, check out the GWorld Card for Apple FAQs or GWorld Card for Android FAQs.

Frequently Asked Questions

My GWorld Card is not working. What happened? 

Your card may have expired.

Is your card expired? GWorld card functions stop working based on the expiration date on the card. If you are still working or studying at GW after your card expires, make sure you have completed all renewal requirements and bring your expired card to the GWorld Office to be reissued a new card. If your card is still working but about to expire, you can come to the GWorld Office on or before the expiration date to be reissued a card for continuous, uninterrupted use.

A physical card will be issued free of charge if you turn in your current GWorld Card regardless of your role at the university. You will be charged a $25 replacement fee if you do not turn in your expired card.

Before you renew your card, check to make sure that you meet the necessary requirements.

• Students: If you are a student you must be registered for at least one course or for continuous enrollment in the current or upcoming semester to renew your card.
• Faculty & Staff: If you are a faculty or staff member you must have a current employment status in the University’s Banner database.
• Visitors & Contractors: If you are a visitor or contractor, please ask your sponsor to email us ([email protected]) to request an extension of your card before you come to our office to renew your card. The length of the extension must be specified and cannot exceed two years.
• MFA Employees: If you are a Medical Faculty Associates (MFA) employee, please present your MFA Human Resources GWorld Renewal Letter when you come to our office to renew your card.
• UHS Employees: If you're a Universal Health Services (UHS) employee, please present your UHS Human Resources GWorld Renewal Letter when you come to our office to renew your card.
• Alumni: If you're an alumnus, you do not have any additional requirements so you can just come to our office to renew your card.

Your role (employee, student, other role) ended at GW.

GWorld routinely removes access to individuals who are no longer active members of the university community. 

Do you have the authorization to access the facility you are trying to enter?

Your card may not be working because you have not been granted access to that location. If you have questions about your access to a particular building:

• Call or email the GWorld Office at [email protected] or 202-994-1795 and we will assist you with your access.

The chip in your card might have died.

Does tapping your card result in neither lights nor sounds from multiple readers? It is likely the chip in your card has died. GWorld cards have computer chips that can eventually fail. This can happen from both normal uses and excessive bending or putting pressure on your card. Bring your non-functioning card to the GWorld Office, and a new card will be issued free of charge.

You used an old/outdated card.

Are you using an old card that has been replaced? Whenever you replace a lost or stolen card your old card is deactivated. You cannot reactivate a previously replaced card. You will either need to find your active card or purchase a new card from the GWorld Office.

If you have transitioned to the new GWorld Mobile card, your physical card will no longer be active.

The GWorld system may be offline.

The GWorld system may be offline for improvements, maintenance or external issues. Check the status of the GWorld system  to learn how long the maintenance period will last. 

My GWorld Card is not allowing me to pay for parking.

Are you registered with GW Parking Services?

You must register with Parking Services before you can start using your GWorld card for parking access in GW owned garages. Note: Faculty, staff and students are eligible to register for parking. GW Parking permits are not available for contractors or visitors.

Do You Have Enough Money in Your GWorld Campus Cash Account?

You must have a $16.50 balance (the daily, Monday-Friday fee or $12 on weekends) on your card when you enter to be able to successfully exit the garage. Note: lower rates apply to nights and weekends. You may add funds by making a deposit to your GWorld card.

Did you properly enter/exit the garage?

The parking system requires you to swipe or tap in and out of the garage to complete the transaction. If the gate was up or you were unable to swipe/tap the last time you exited the garage, then the Parking Office will need to manually adjust your account before you can re-enter the garage. Please contact GW Parking Services or the GWorld Office for assistance.

Damaged Cards

Is the magnetic strip on the back of your physical card damaged? Bring your card to the GWorld Office, and you will be issued a new card.

Other Parking Issues

Contact Parking Services at 202-994-7199 or email [email protected] if you are having other issues.

I think my Dining Dollars/Campus Cash and/or Meal Plan Account has been hacked, tamped with or used inappropriately.

You should always monitor your GWorld Campus Cash and/or Dining Dollars account activity through your online GET account.

Fraudulent Charges

If you notice fraudulent or questionable charges on your GWorld Card, please follow these steps:

1. Suspend your card immediately through your online account.
2. Call the GW Police Department non-emergency number at 202-994-6110 for assistance in filing a report.

The GWorld Office and GW Police Department take all reports of fraud seriously and investigate all disputes to the fullest extent possible. You will not be held financially liable for any charges found to be fraudulent or erroneous. Investigations take a minimum of 14 business days but can take longer depending on the case. You will be notified by the GWorld Office or GW Police Department of the outcome when an investigation is complete. Charges found by the investigation to be fraudulent or erroneous in any way will be refunded in full back to your GWorld Card.

Questionable, Erroneous or Duplicate Charges

Duplicate or questionable charges are usually due to cashier or equipment errors. Please contact the GWorld Office if you notice any erroneous charges on your GWorld Card. We will work with the vendor to correct any mischarges, and typically those corrections are processed within five business days.

Examples of questionable, erroneous or duplicate charges include:

• Multiple times on your GWorld card for a single purchase;
• Appears on both your GWorld card and another payment method for a single purchase;
• Amount is more than the purchase was for (i.e. charged $17.00 for a $1.70 purchase)

Can I rent a GWorld Card reader?

Your organization must be an officially recognized GW Student Organization. Your event must be approved through the Events & Venues Office and you will need to complete a contract and receive signoff from the Center for Student Engagement and GWorld.

Request a Reader Rental

Email the following information to us at [email protected]:

• Name of the Student Organization holding the event
• Name, phone number, and email address of the event point of contact
• Name and location of the event
• Date(s) and time(s) of the event
• Brief description of the event
• Attach a copy of your Space Rental Agreement from the Events & Venues Office or from University Student Center Scheduling Office.

After you submit this information, you will be contacted by a GWorld representative to verify device availability, discuss any applicable fees, and finalize your rental contract.

Device Availability

GWorld machines are rented on a first come first served basis.

Please contact the GWorld Office at least one week prior to your event to ensure sufficient processing time and device availability.

Approved Locations for GWorld Reader Rental Use

The GWorld rental kit can be used at any approved rentable venues available through the Events & Venues Office or the Center for Student Engagement. A consistent eduroam wireless signal (GW’s wireless network) is required to operate the rental kit.

Experiencing Technical Difficulties with your GWorld Mobile Card?

 

Troubleshoot Apple GWorld Mobile Card Issues

Troubleshoot Android GWorld Mobile Card Issues