Damaged Cards

If your card is damaged or not working, bring it to our office so we can diagnose the issue and either restore its function or replace it for you. 

If your card needs to be replaced, there is no fee when you turn in the damaged card. If you do not turn in the damaged card, you will be charged $35.00 for the replacement.

Common Issues

Incorrectly Programmed

Your card may not be working because it was incorrectly programmed. We will correct the issue and you will not need a replacement card.

Scratched or Worn Strip and Barcode

If the magnetic strip or barcode on your card are scratched or worn, we will give you a replacement card for free when you turn in the worn out card.

Dead Card Chip

The chip in your card may stop working and if it does we will give you a replacement card for free when you turn in the card that is not working.

Cards with Hole Punches

It is against our card usage guidelines to punch a hole in your card because it destroys the functionality of the card. If you punch a hole in your card you will need to pay $35.00 for a replacement card.